Q: Can I purchase training sessions a la carte?
Training sessions are only offered in bulk packages starting at 8 sessions.
Q: Do the sessions expire?
Yes, clients are expected to utilize their sessions within 120 days of purchase unless they are unable to physically train or due to other unforeseen circumstances.
Q: How do I purchase sessions?
Order sessions by clicking the PRIVATE TRAINING or THW LIFESTYLE tabs. Training packages can be viewed and chosen on either page.
Q: How can I order apparel and merchandise from the site?
Visit the WERKSHOP on our website. Once a month we release an exclusive collection. Exclusive items are only available for purchase on the release date.
Q: Do you ship internationally?
Yes. We ship worldwide.
Q: What couriers do you ship with?
Domestic orders are shipped via USPS and UPS. International orders are shipped via DHL.
Q: What size should I order?
All of our items are in men's sizing unless otherwise stated. We have size charts on all of our product pages, so please refer to those when choosing your size.
Q: How should I wash my items?
All of our clothing is preshrunk. Our products are garment dyed and may bleed during the first couple of washes. We recommend washing your items alone for the first few washes and with like-colors after that.
Q: Where are your items produced?
All of our apparel is produced in the USA. Our hats and small accessories such as water bottles, jewelry and exercise equipment are made overseas.
Q: Do you accept returns or exchanges?
-If you don't love your item, you can return or exchange within 14 days of purchase.
- Returns:
To process a return, please email theheartwerk@gmail.com with your order number and full name subject line.
Items must not be worn, washed or damaged.
All sale items are FINAL SALE and cannot be returned or exchanged.
After 14 days, we will no longer accept returns or exchanges.
Q. Will I be charged customs?
No. All duties and taxes guaranteed at checkout. No extra charges.
Q. How long is the shop open for?
We keep all of our products limited and will close the site once we are sold out.
Q. Do orders ship in pieces or altogether?
All items in your order will be shipped in one package to reduce shipping costs.
Q. Can I combine orders?
All orders must be placed together. Due to high volume, we cannot combine multiple orders. Please place all orders together at once.
Q: Can I modify an order once I've placed it?
Due to our volume, we can't promise that we will be able to modify your order. Please email theheartwerk@gmail.com and we will do our best to accommodate you.
Q. Why has someone received their order and I haven’t?
Depending on where you live in the world, some regions have faster shipping than others. Canada and the US typically will get their packages sooner than overseas territories such as Asia, Europe and Australia/New Zealand.
Q. How long will it take to receive my order?
Standard domestic shipments typically take 3-5 business days to arrive. For international orders, 5-10 business days.
Q. Will certain items ever be restocked?
We do not restock old items unless they are in high demand. Once we release something, we typically don’t release it ever again. To be notified of any restocks, please subscribe to our newsletter at the bottom of the homepage or subscribe to back in stock notifications on the product page.